FAQ'S
Question No 1: How long will it take to receive my order?
Answer: https://christmasreloaded.com/pages/shipping-policy
Question No 2: How do I track my order?
Answer: Once an order is shipped, you will be emailed a tracking number. If you did not receive an email, you can also track your shipment from your Jolly Christmas Shop account. To view tracking information in your account: log into your account / click the orders tab / click on the order you would like to view tracking for / scroll down and on the right hand side of the page you will see "shipping details" / click on the tracking info and this will direct you to the carrier's website for up to date tracking info.
Q: My order shows delivered, but I have not received it.
A: Please check with any person at your home who may have picked up your mail. Check with a neighbor or manager to see if they may received your package.
Only missing some of your items? Larger orders or bulky items may be shipped in multiple boxes. Carriers may deliver the other box (s) the next business day.
If you have checked all these options and still have not found your parcel, please email us at support@christmasreloaded.com
Q: Can I change or cancel an order?
A: For this reason we have a very limited time frame of 1 hour to cancel or change orders. Please mail us at support@christmasreloaded.com and speak with a representative about canceling or changing your order. If we have already shipped your order, you can always return the items you no longer need. Refusing packages will result in a $35 per box charge that will be deducted from your refund.
Q: I need my order faster than expedited shipping, how much will it cost and when will it arrive?
A: Please mail us at support@christmasreloaded.com and we will get you a guaranteed delivery date as well as a price quote.
Q: Do you ship Internationally?
A: Yes, we are a US based company but do ship Internationally.
Order Help
Q: What is your return exchange policy?
A: https://christmasreloaded.com/pages/return-policy
Q: Where do I return my items to?
A: https://christmasreloaded.com/pages/return-policy
Q: What happens if my items are damaged during shipment?
A: https://christmasreloaded.com/pages/return-policy
Q: What happens if I have an issue other than damages with my order?
A: Please email at support@christmasreloaded.com explaining the issue you are having.
Q: How do I track my order?
A: Once an order is shipped, you will be emailed a tracking number. If you did not receive an email, you can also track your shipment from your Christmas Reloaded Shop account. To view tracking information in your account: log into your account / click the orders tab / click on the order you would like to view tracking for / scroll down and on the right hand side of the page you will see "shipping details" / click on the tracking info and this will direct you to the carrier's website for up to date tracking info.
Q: My order shows delivered, but I have not received it.
A: Please check with any person at your home who may have picked up your mail. Check with a neighbor or manager to see if they may received your package.
Only missing some of your items? Larger orders or bulky items may be shipped in multiple boxes. Carriers may deliver the other box (s) the next business day.
If you have checked all these options and still have not found your parcel, please email us at support@christmasreloaded.com
Q: Can I change or cancel an order?
A: We strive to ship orders ASAP. For this reason we have a very limited time frame of 1 hour to cancel or change orders. Please mail us at support@christmasreloaded.com and speak with a representative about canceling or changing your order. If we have already shipped your order, you can always return the items you no longer need. Refusing packages will result in a $35 per box charge that will be deducted from your refund.
Q: I need my order faster than expedited shipping, how much will it cost and when will it arrive?
A: Please mail us at support@christmasreloaded.com and we will get you a guaranteed delivery date as well as a price quote.
Q: Do you ship Internationally?
A: Yes, we are a US based company but do ship Internationally.
Q: What happens if I have an issue other than damages with my order?
A: Please email at support@christmasreloaded.com explaining the issue you are having.