Your satisfaction is very important to us. If you are not satisfied with your purchase, a return may be made within 30 days from the date of purchase or before December 24th whichever comes first.
Example 1: You purchase a Christmas item on December 5th you have until December 24th to return the item.
Example 2: You purchase a Christmas item on December 30th you have until January 29th to return the item.
- Product(s) must include an original invoice and be in new, unused, undamaged condition with all packaging, accessories, manuals, and parts.
- Please complete the return form listed on the back of your invoice/packing slip and return it with the merchandise
- Once the returned merchandise is received and inspected (usually within 72 hours of receipt), your refund will be applied to your original method of payment within 7 days. (Please note depending on your credit card, your credit could take up to 10 business days to post to your account.)
- We reserve the right to limit returns under certain circumstances.
Item(s) Damaged During Shipment
- Please email a photo(s) of the damaged item(s) to firstname.lastname@example.org
- Include a description of the damage
- Include order number.
- Damages must be reported within 14 days of delivery receipt.
If you have any questions, please email us at email@example.com
Shipping of authorized returns
Please send email to firstname.lastname@example.org to get return authorization and send returned items to our supplier at following address:
Name: Saki jiang
Street:5th Floor, Block B, 16 Building,Shapuwei Industrial Zone,
Province / State: Guangdong
country / region:China
Zip code: 518105
Phone: +86 18387389714
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.